Player Privacy Policy
This Privacy Policy explains how Villaspin Casino collects, uses and protects the personal information you provide when you register an account, play games or place bets. We take your privacy seriously and aim to be clear about the data we process, why we process it and how you can exercise your rights.
Types of data we collect
We collect several categories of information to operate our services and comply with legal and security obligations.
Personal data
This includes identity and contact details you give us when you register or verify your account, such as name, date of birth, email address, phone number and postal address. We also record verification documents where required for identity checks.
Technical data
Technical data covers information from your device and browser, including IP address, device and operating system, browser type, session identifiers, location data inferred from IP, and log data about how you interact with our site. We use this data to maintain service stability and detect abuse.
Transactional data
Transactional data includes deposits, withdrawals, bets, game play history, bonuses applied and payment method details. We retain a record of your account activity and wallet transactions to process payments, handle disputes and meet record-keeping obligations.
How we use your information
We use your data to provide and improve our services, manage your account, process payments and support responsible play. Data is used for fraud prevention, security monitoring, customer support and for complying with legal requirements. We may also analyse anonymised activity data to improve site performance and user experience.
Data protection practices
We store personal data on secure systems protected by technical and organisational measures appropriate to the sensitivity of the information. Access to personal data is limited to authorised staff and contracted service providers with a need to know. We regularly review security measures to guard against unauthorised access, loss or disclosure.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure logins, measure site usage and personalise content. Some cookies are essential for site operation, while others support analytics and marketing. You can manage cookie settings through your browser or via our cookie tool where available.
User rights
You have rights over your personal data, including the right to access copies of the data we hold, request correction of inaccurate information, and request deletion where we are not required to retain it. You may also object to certain processing or request restrictions in line with applicable law.
Access, correction and deletion
To exercise your rights, sign in to your account and use the account settings where available, or contact our support team. For email enquiries use [email protected]. We will respond to valid requests within a reasonable time and inform you of any lawful reasons we cannot comply.
Information sharing and third parties
We share data with payment processors, identity-checking providers, fraud prevention services and other suppliers who perform services on our behalf. We may also disclose information where required by law, to protect our rights or to prevent fraud. Where possible we use contracts to ensure third parties handle your data securely.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Significant changes will be communicated via the account notice area or email, and the updated policy will be available on our site.